Privacy Policy

Amur Couture (“Amur”, “we”, “us”, or “our”) respects your privacy and is committed to protecting it through our compliance with this policy. This Privacy Policy describes the types of information we may collect from you when you visit our website, contact us, book an appointment, or otherwise interact with Amur Couture, and our practices for collecting, using, maintaining, protecting and disclosing that information.

Amur Couture is a bridal couture house based at Rruga e Kavajes, Garden Building, Tirana, Albania. You can reach us at amurcouture@gmail.com or +355 69 600 4797.

We collect information that you provide directly to us, including:

• Contact details such as your name, phone number and email address, when you submit a contact form, message us on WhatsApp, or send us an email.
• Appointment and consultation details, such as your preferred date, dress style and measurements, when you book an appointment.
• Order and payment information necessary to process custom orders, purchases and rentals.
• Any information you choose to share with us on Instagram or other social platforms.

We also collect limited technical information automatically, such as pages visited and general usage patterns, through privacy-conscious analytics tools (see “Cookies & Analytics” below).

We use the information we collect to:

• Respond to your enquiries and schedule appointments;
• Prepare, fulfil and communicate with you about custom orders, purchases and rentals;
• Improve our website, collections and client experience;
• Send you information you have requested, such as appointment confirmations; and
• Comply with our legal and accounting obligations.

We do not use your information for automated decision-making, and we do not sell your personal data.

Our website uses a privacy-focused analytics service (Vercel Analytics) to understand overall visitor traffic and improve site performance. This service does not use cookies to track you individually across other websites. Where our site links to third-party services such as WhatsApp, Instagram or Google Maps, those services may set their own cookies in accordance with their own privacy policies.

We do not sell, rent or trade your personal information. We may share information with trusted service providers who help us operate our business — for example, communication platforms (such as WhatsApp Business), hosting and analytics providers — solely for the purpose of providing our services, and only to the extent necessary. We may also disclose information where required to do so by law.

We retain personal information for as long as reasonably necessary to fulfil the purposes described in this policy, including to maintain business and order records, and to comply with legal, tax and accounting requirements.

Subject to Albanian Law No. 9887/2008 “On the Protection of Personal Data”, as amended, you have the right to request access to, correction of, or deletion of your personal information, and to object to or restrict certain uses of it. To exercise any of these rights, please contact us at amurcouture@gmail.com. We will respond to legitimate requests within a reasonable timeframe.

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, alteration, disclosure or destruction. However, no method of transmission over the internet is entirely secure, and we cannot guarantee absolute security.

Our services are intended for adults planning their bridal experience. We do not knowingly collect personal information from children under the age of 16.

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal or regulatory reasons. The updated version will be indicated by a revised “Last Updated” date at the top of this page.

If you have any questions about this Privacy Policy or our data practices, please contact us at amurcouture@gmail.com or +355 69 600 4797.